From registration to withdrawal, and from understanding bonuses to resolving technical issues — the TV96 Help Center is always here for you.
Click on any topic below for a detailed guide
All guides on account registration, password reset, and profile verification.
Step-by-step instructions for depositing and withdrawing via Mobile Pay, Nagad, Rocket, and all other supported payment methods.
Clear explanations of welcome bonuses, reload offers, cashback, and wagering requirements.
Resolve issues with games not loading, disconnections, or anything bet-related.
Guides on account verification, identity confirmation, and security settings.
Set up self-exclusion, deposit limits, and session limits to keep yourself in control.
Top up your account in just a few minutes via Mobile Pay, Nagad, or Rocket.
Log in to TV96 with your username and password. If you're new, complete registration first.
Click the "Deposit" button on your dashboard and choose Mobile Pay, Nagad, Rocket, or Bank Transfer.
Enter the amount you'd like to deposit. You can start from as little as ৳300.
Approve the payment in your mobile banking app. Your balance will usually update within 1–3 minutes.
| Method | Minimum | Maximum | Processing Time | Status |
|---|---|---|---|---|
| Mobile Pay | ৳300 | ৳50,000 | 1–3 minutes | Active |
| Nagad | ৳300 | ৳50,000 | 1–3 minutes | Active |
| Rocket | ৳300 | ৳30,000 | 2–5 minutes | Active |
| Bank Transfer | ৳1,000 | ৳2,00,000 | 30–60 minutes | Processing |
Payment went through but your TV96 balance hasn't updated? Wait 15 minutes. If it's still not showing, reach out via live chat with your transaction ID — we'll look into it right away.
First-time depositors at TV96 may be eligible for a welcome bonus. Visit the Rewards page for details or ask via live support.
Withdrawing from TV96 is straightforward, but keeping a few things in mind will make the process even smoother. First, ensure your KYC verification is complete — meaning your ID has been submitted and approved.
Unverified accounts may have withdrawals put on hold. This is part of TV96's security system — it's in place to keep your funds safe.
Withdrawing from a bonus balance requires the associated wagering requirements to be met. Your real money balance can be withdrawn at any time.
Withdrawals are typically processed within 24 hours. Bank transfers may take up to 72 hours, while mobile banking withdrawals are usually faster.
Simple ways to keep your tv96 account secure
KYC is the process of verifying your identity. TV96 needs to confirm that there's a real person behind every account — it's an internationally recognized requirement designed to prevent fraud and money laundering.
Required documents: National ID or passport, plus a selfie.
Your TV96 account password should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters.
Do not use your date of birth or phone number as your password.
If you notice any unrecognized logins or transactions on your account, contact TV96 support immediately. We'll move quickly to secure your account.
You can use the same account on multiple devices, though sticking to familiar ones is recommended.
After registration, TV96 sends a verification email. Click the link in that email to activate your account. If you don't see it, check your spam folder.
If you don't receive the verification email, please contact support.
Make sure your TV96 account has an active mobile number. If your number changes, update your profile right away — OTP verification is sent to this number.
Changing your number may require assistance from our support team.
Avoid logging into your TV96 account on public Wi-Fi. Unfamiliar networks carry a risk of credential theft. Use your own mobile data instead.
Always log out when you're done.
Top questions from TV96 users
The TV96 support team is ready to help you in your language, whenever it suits you.
For the fastest help, use Live Chat. You'll typically get a response within 5 minutes.
For more complex issues, send us a detailed email. We typically respond within 24 hours.
Hundreds of common questions are neatly answered in our FAQ — just search for what you need.
Thousands of Bangladeshi players are already enjoying TV96. Join them — and whenever you need help, we're right here.